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• Health Insurance
• Your Account
• Refunds

• Skin Problems
• Types of Employees
• Types of Patients
• Visiting Hours

 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

Health Insurance

• If I did not walk with my Insurance card, would I be allowed to visit the doctor?
• I just had a baby.  I would like the baby to see a doctor, can I use my Insurance card?
• How often do I have to sign an Insurance form?
• I visited the doctor during the day but continued to feel unwell.  I decided to see another doctor on the same day.  Do I have to pay another consultation?
• I am covered under a medical scheme and would like to see a private doctor.  Can I use my Insurance card?

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Your Account

• When I pay the accommodation fees stated on my account, what am I paying for?
• Why is an "On Call Fee" charged on my account when the hospital is providing a 24 hour service?
• When the doctor has discharged me, why can I not just pay my account and leave immediately?

Refunds

• If I have a refund of money on my account, what documents do I need to walk with in order to uplift the refund?
• If I need to send someone to uplift the refund on my account, can I send my ID. card?
• Why does the hospital pay refunded money with a cheque and not in cash?

Miscellaneous

• I have a skin problem.  Is there anyone at the hospital other than a Dermatologist who can help me?
• Does  your organization only employ Catholic persons?
• Do you have to be a Catholic person in order to receive health care at the St. Joseph Mercy Hospital?
• What are the visiting hours at the hospital?

If I did not walk with my Insurance card, would I be allowed to visit the doctor?

Yes, but you will have to pay all charges since there is not any proof that you are Insured.  Employees should at all times walk with their Insurance cards and their company's ID card as well, if one is available.

Every time you visit the doctor you should sign an Insurance form.

Yes.  Some Insurances do not pay consultation fees.

The Insurance card can only be used for other services, e.g. Laboratory Tests, ECG's, X-Rays, etc. but you must pay the doctor's consultation.
NB: Some private doctors do not accept credit.

You are paying for Housekeeping Services, Dietary Services, 24 hour Nursing Care and Doctor Coverage.  If you were in a private or self-contained room you are also paying for any additional facility available in the room, e.g. air conditioner, self-contained room's private bath.

The hospital's regular staff is on duty between the hours of 8:00am-4:30pm from Monday-Friday and 8:00am-12:00Noon on Saturdays.  After these times and on Sundays and holidays one member of staff from each service area is placed "on call" i.e. these persons are off duty but make themselves available whenever their services are needed.   The service areas that have persons on call include, X-Ray, Pharmacy, Laboratory and Surgery Team.  The "on call" fee you see on your account is for calling out these persons.

When a patient is discharged the following things have to be completed:

The nurse has to

to sign off  your chart.

see that all your prescriptions are filled, including those which may have been just ordered by your doctor for you to take home.

ensure that all X-Rays, Dressings and Laboratory tests have been completed.

notify the Dietary Department of your discharge.

To uplift the refund, you must walk with some form of identification such as your national registration ID. card or a valid driver's licence or passport and all receipts for payments you made to the account on which the refund is due to you.

No.  You need to send an authorization letter, authorizing the bearer of the letter, whose name you must state in the letter, to uplift the refund due to you.  This person must walk with some valid form identification such as their national registration ID. card or driver's licence or passport.

It is the policy of the hospital to pay refunds over one thousand dollars ($1,000.00) with a cheque.  It is a much safer way for both the patient and the hospital.

Yes.  We have General Practitioners who are able to deal with skin diseases.

No.  This organization employs Catholic and non-Catholic persons.

No.  As part of its mission, this hospital gives care to the sick, regardless of their religious beliefs.

WARDS

• 11:00 am - 12:00Noon
•  4:30 pm - 5:30 pm

 
ROOMS
• 11:00 am - 12:30 pm
•  4:30 pm  - 7:00 pm

 
Children under 9 years are not allowed.